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THE CAUSES, EFFECTS AND REMEDIES OF ORGANIZATION CONFLICTS IN NIGERIA TEACHING HOSPITAL

(A CASE STUDY OF UNIVERSITY OF NIGERIA TEACHING HOSPITAL (UNTH) ENUGU

 

ABSTRACT

The impact of conflict on Nigeria organisations has come under focus in recent times. The teaching hospitals are most exceptions within the last few years, the predominance of conflict situations have manifested themselves in different forms, arbitration panels, industrial actions and associated management problems.

The aim of this study is to investigate the causes, effects and remedies of organizational conflicts in Nigeria teaching hospital (UNTH) Enugu. Both primary and secondary data were used in the study. Primary data were collected through questionnaires and interview on a number of issues such as the causes, types and effects of conflicts Chi-square is the quantitative technique used for the data analysis, which was needed to test the formulated hypothesis, consequently the following finding were made from the research.

 

TABLE OF CONTENTS

CHAPTER ONE

INTRODUCTION

1. Background Of The Study
2. Statement of problem
3. Purpose of study
4. Scope of study
5. Research questions
6. Research hypothesis
7. Significance of study

References

 

CHAPTER TWO

REVIEW OR RELATED LITERATURE

1. Causes of conflict
2. Differences in goals
3. Shared resources
4. Interdependent work activities
5. Difference in value or perception
6. Organizational ambiguities
7. Types of conflict
8. Interpersonal conflict
9. Intrapersonal conflict
10. Intergroup conflict
11. Intra-group conflict
12. Effects of conflict
13. Management of conflict
14. Stimulation
15. Resolution

2.42.1Dominance and suppression

1. Compromise
2. Intergrative problem solving
3. conflict reduction method
4. Conflict handling modes
5. Conflicts and their management in (UNTH) Enugu
6. Summary of literature review

References

 

CHAPTER THREE

RESEARCH DESIGN AND METHODOLOGY

1. Research design
2. Area of study
3. Population
4. Sample and sampling
5. Instruments for data collection
6. Validation of the instrument
7. Reliability of the instrument
8. Method of data collection
9. Method of data analysis

 

CHAPTER FOUR

PRESENTATION AND DATA ANALYSIS

1. Research objective 1
   1. Research hypothesis 1A (Ho)
2. research hypothesis 1B
3. Research hypothesis
4. Research hypothesis
5. Research hypothesis 1e
6. Research hypothesis
   1. Research hypothesis 2

 

CHAPTER FIVE

FINDINGS AND CONCLUSIONS AND RECOMMENDATIONS

1. Summary of findings

5.1   Discussion of results

1. conclusion
2. Implications of the  research findings
3. Recommendation
4. Suggestions for further research

References

Bibliography

Appendix I

Appendix II

 

CHAPTER ONE

INTRODUCTION

1. BACKGROUND OF THE STUDY

 

The role of efficient health management in human health and development cannot be over emphasized. Numbe R.E (1982) has stressed the need to evolve good management practices in health care delivery in Nigeria. The federal, state and local governments are all committed at least in principles to the goal for achieving good health for all citizens by the year 2006.

 

In Nigeria health sector, different categories of Hospitals, the general hospital, the federal medical centers special hospitals, teaching hospitals and other medical institutions like the non-government or private hospitals. Currently there are teaching hospitals in almost every state of the federation. The activities of these teaching hospitals can broadly be classified into three: training services and research. In other to carry out these three activities, teaching hospital work in collaboration with the federal ministry, the hospital board and the teaching hospital, four main categories of staff are usually available and these are medical staff or doctors, the para-medical staff, the scientists and the support staff, that is those, who are concerned with providing basic facilities such as space administrative support, engineering, and maintenance workers ensure continuous and effective delivery of hospital services.

 

In spite of the above framework, poor management has been identified as one of the problems militating against efficient health services in Nigeria (Abuja Health Summit, 1995). This is also the case in other countries are usually faced with management problems (stoner and Worked 1986) because of the conflict management is an important aspect of health policy management in Nigeria (UNTH Annual Bulletin, 1997)

 

1.2       STATEMENT OF PROBLEM

One of the basic management problems in hospitals has been external or land internal conflict. Thus, the enduring challenge for hospital management is how to carry out effective administration in this special environment so as to maximize efficiency and minimize waste. The incidence of conflict in hospitals necessitate a proper investigation into the organizational framework and functions of the Nigerian hospitals system here, the teaching hospitals are points of focus. The pertinent questions are:

1. Which are the common causes of conflict in UNTH?
2. What type of conflicts is experienced in UNTH?
3. Which type of conflict gives the highest functional or dysfunctional result?
4. What is the impact of conflict on the efficiency of UNTH?
5. What appropriate methods or means can be used to manage conflict in UNTH?

 

1.3       PURPOSE OF STUDY

The purposes of the study are as follows:

1. To examine the nature of Nigeria Teaching Hospital (UNTH) Enugu in order to determine their causes.
2. To examine the types of conflict that exist in University of Nigeria teaching hospital (UNTH) Enugu with a view to determine its impact on efficiency of the hospital.
3. To investigate how conflict is managed or handled in University of Nigeria Teaching Hospital (UNTH) Enugu and the extent of which its dysfunctional effect are contained.
4. To make recommendations based on the above findings.